Insurance and Safety
Insurance and Safety Standards at Highbury Movers
Highbury Movers is committed to providing a fully insured, professionally managed and safety focused removals service. We understand that you are trusting us with valuable possessions and that our teams work in a range of homes, workplaces and public environments. That is why insurance protection, thorough staff training, appropriate personal protective equipment and structured risk assessments are central to every move we complete.
Fully Insured Removal Company
As an insured removal company, we maintain comprehensive cover designed to protect our customers and our business. Our insurance portfolio reflects the real risks involved in moving furniture, equipment and personal belongings from one location to another. We work to ensure that cover limits and policy terms are suitable for domestic and commercial moves, so you can book our services with confidence.
Insurance is not an optional extra at Highbury Movers. It underpins our working practices and forms part of the way we plan every job. We continually review our policies, making adjustments where required so that our insurance protection keeps pace with changes in regulations, industry best practice and customer expectations.
Public Liability Insurance
Public liability insurance is a core part of our protection. This cover is designed to protect you and members of the public if an incident occurs in connection with our work. Whether we are navigating stairwells, moving items through communal areas or working on busy streets, public liability insurance adds an extra layer of assurance.
Our teams regularly work in shared spaces, such as apartment blocks, office buildings and retail units. In these environments, our public liability insurance supports our commitment to operate safely and responsibly. While our first priority is always to prevent accidents from occurring, our insurance is there to respond in the unlikely event that damage to property or injury to a third party takes place during a move.
Commitment to Safety and Professionalism
We believe that strong safety standards reduce risk for everyone and help ensure that our insurance is used as a last resort rather than a routine safeguard. Our internal procedures are designed to protect customers, staff and the wider public from the planning stage through to the final item being placed in position at your new address.
Our management team regularly reviews working methods, vehicle loading techniques and handling procedures. Lessons learned from completed jobs are used to refine our approach so that each move benefits from our ongoing experience.
Staff Training and Competence
Every member of the Highbury Movers team receives structured training before undertaking removals work independently. This training programme covers safe lifting techniques, correct use of moving equipment, handling of fragile and high value items, and communication with customers and colleagues.
New staff are mentored by experienced team leaders who demonstrate safe practices on site. We emphasise careful planning over speed, ensuring that tasks are carried out methodically. Regular refresher sessions keep manual handling principles and safety rules at the front of everyone’s mind, while toolbox talks provide opportunities to discuss recent jobs and identify areas for improvement.
We also train staff to recognise when additional support or equipment is needed, such as extra handlers for particularly heavy items or specialised tools for awkward access. This focus on competence and judgement is central to maintaining both safety and the effectiveness of our insurance arrangements.
Personal Protective Equipment
Personal protective equipment, often referred to as PPE, is an important part of our safety framework. Our crews are provided with appropriate protective wear suited to removal work, which may include gloves for secure grip and hand protection, safety footwear with protective toe caps, and high visibility garments for low light or roadside activity.
By using suitable PPE, our teams are better protected against common risks such as manual handling injuries, impact from dropped items and hazards encountered when loading and unloading vehicles. Supervisors ensure that PPE is worn correctly and replaced when worn out, so that it continues to offer effective protection throughout its lifespan.
Risk Assessment for Every Move
Before any job begins, we complete a risk assessment to identify potential hazards and decide how best to control them. This process considers the layout of both properties, access routes, parking arrangements, the type and quantity of items to be moved and any special considerations such as lifts, tight staircases, or delicate equipment.
Our risk assessment process typically includes an initial discussion with you to understand the move in detail, followed by on site evaluation by our team on the day. Where necessary, we may recommend adjustments such as reserving parking, dismantling large furniture in advance or scheduling certain tasks at quieter times of day. These measures help prevent problems arising and support safe, efficient work.
During the move, team leaders continually monitor conditions and update their assessment if circumstances change. If an unexpected issue is identified, such as an obstructed access route or an unstable item, work will pause while a safe solution is agreed. This flexible approach ensures that safety remains a priority from start to finish.
Protecting Your Belongings
Our approach to insurance and safety is ultimately about protecting your belongings as if they were our own. Careful packing, secure loading and controlled handling all reduce the risk of damage, while our insurance arrangements remain in place as an additional safeguard. We encourage customers to tell us about any particularly fragile, sentimental or high value items so that we can plan their handling with extra care.
By combining comprehensive insurance cover, strong public liability protection, well trained staff, appropriate PPE and a structured risk assessment process, Highbury Movers delivers a safe, dependable and professional removals service for every customer.
