Privacy Policy
Highbury Movers Privacy Policy
This Privacy Policy explains how Highbury Movers collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the General Data Protection Regulation and related data protection laws. By using Highbury Movers services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Highbury Movers customers and individuals who enquire about, use, or are the subject of our moving and related services within our operational area. It covers personal data collected through our website, over the phone, in person, and via any other communication channels we use to provide our services.
Who we are and our role
Highbury Movers is the organisation responsible for determining how and why your personal data is processed for the purposes described in this Privacy Policy. For these purposes, Highbury Movers acts as a data controller under the General Data Protection Regulation.
Personal data we collect
We may collect and process the following categories of personal data about you when you contact us, request a quote, or use our services:
Identification and contact details: name, address, previous and new property addresses, and general contact details required for communication and service delivery.
Service and booking information: details of your move, property access information, inventory details you provide, preferred dates and times, and notes relevant to planning and carrying out the move.
Payment and transaction information: information necessary to process payments, such as partial payment details, billing address, and records of payments made for our services. We do not store full payment card details.
Correspondence and communication data: records of emails, letters, and notes from telephone conversations or in-person meetings relating to your enquiry or booking.
Website and usage data: limited technical and usage information from visits to our website, such as pages visited, time and date of access, and general device or browser information, to help us improve our services and ensure site security.
How we collect your personal data
We collect personal data directly from you when you contact us for a quote, make a booking, or communicate with us in relation to our services. This may be done via telephone, our website contact or booking forms, or in person.
We may also receive personal data about you from third parties involved in your move, for example, estate agents, landlords, or other household members, but only where this is necessary to arrange or complete the service and only where they are authorised to share that information.
Lawful bases for processing your data
Highbury Movers processes your personal data only where we have a lawful basis to do so under the General Data Protection Regulation. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: where processing is necessary to provide you with a quote, enter into a contract with you, or fulfil our obligations under a contract to provide moving or related services.
Legitimate interests: where we have a legitimate business interest in processing your data that is not overridden by your rights and freedoms, such as managing our operations, improving our services, handling enquiries, and protecting our business from fraud or misuse.
Legal obligations: where processing is necessary for us to comply with legal or regulatory requirements, including record keeping, accounting, and responding to lawful requests from public authorities.
Consent: in limited cases, we may rely on your consent, for example, for optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotes, estimates, and bookings for moving and related services.
To plan, manage, and carry out moves and associated services safely and efficiently.
To manage our relationship with you, including handling enquiries, feedback, and complaints.
To process payments and maintain accurate financial and transaction records.
To improve our services, including reviewing service quality and training staff.
To maintain the security of our systems and prevent fraud or misuse of our services.
To meet our legal and regulatory obligations.
Sharing your personal data with processors and third parties
Highbury Movers will not sell your personal data. We may share your personal data with carefully selected third parties and data processors when necessary for the purposes set out in this Privacy Policy, or when we are legally required to do so. These may include:
Service delivery partners: such as subcontracted movers, vehicle hire providers, storage facilities, or specialist equipment providers involved in delivering your service.
Professional advisers: such as accountants, insurers, and legal advisers where required for business administration, insurance, or legal matters.
Technology and administrative service providers: companies that provide IT support, secure data storage, customer management systems, and payment processing services acting as data processors on our behalf.
Public authorities and regulators: where we are legally obliged to disclose information or where disclosure is necessary to protect our rights, property, or safety or that of others.
Where we use data processors, they are only permitted to process your personal data in accordance with our instructions, must keep your data secure, and are not allowed to use it for their own independent purposes.
Transfers of data outside the United Kingdom or European Economic Area
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.
Data retention and storage
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.
In general, we keep records relating to your move and transaction history for a period that allows us to manage queries, potential disputes, tax obligations, and insurance matters. When personal data is no longer required, we will securely delete or anonymise it.
The exact retention period may vary depending on the type of data and the legal or regulatory requirements that apply. We regularly review our retention practices to ensure that data is not kept longer than necessary.
How we protect your personal data
Highbury Movers takes appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Measures may include secure storage systems, access controls, staff training, and procedures to deal with any suspected personal data breach.
While we take reasonable steps to protect your personal data, no method of transmission or storage can be guaranteed as completely secure. You are also responsible for taking reasonable precautions when sharing information with us.
Your rights under data protection law
Under the General Data Protection Regulation and other applicable data protection laws, you have several rights in relation to your personal data. These include:
Right of access: the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how it is used.
Right to rectification: the right to request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure: in certain circumstances, the right to ask us to delete or remove your personal data where there is no longer a valid reason for us to keep it.
Right to restriction of processing: the right to request that we limit the processing of your personal data in certain situations, for example while we are assessing a request for rectification or objection.
Right to data portability: in certain circumstances, the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to have that data transmitted to another controller where technically feasible.
Right to object: the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any related profiling. We will honour your objection unless we have compelling legitimate grounds to continue processing or the processing is required for legal claims.
Rights in relation to automated decision making and profiling: Highbury Movers does not carry out automated decision making that has legal or similarly significant effects on you.
You also have the right to withdraw consent where we rely on consent as the lawful basis for processing, without affecting the lawfulness of processing before withdrawal.
Exercising your rights
If you wish to exercise any of your data protection rights, please contact Highbury Movers using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request to protect your privacy and security.
We aim to respond to all valid requests within one month. In some cases, particularly if your request is complex or you have made a number of requests, it may take us longer. If this is the case, we will keep you informed.
Complaints and supervisory authority
If you are concerned about how Highbury Movers handles your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with your local data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any significant changes will be indicated by updating the date of the latest version and, where appropriate, notifying you through our usual communication channels.
We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
