Terms and Conditions

Highbury Movers Service Terms and Conditions

These Terms and Conditions set out the basis upon which Highbury Movers provides removal and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company or organisation that requests or pays for the services.

Services means removal, moving, transport, packing, unpacking, loading, unloading, storage and any other related services provided by Highbury Movers.

Goods means all items, furniture, personal belongings, equipment and any other property which is the subject of the services.

Contract means the agreement between Highbury Movers and the Customer for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

Highbury Movers provides residential and commercial removal and related services within the United Kingdom. The specific services to be supplied will be set out in the quotation and booking confirmation provided to the Customer. Any additional services requested after a booking is confirmed may be subject to extra charges and availability.

3. Booking Process

3.1 Quotations

Quotations are usually based on the information supplied by the Customer, including but not limited to the property size, volume of goods, access conditions, service area, and any special requirements. Quotations are estimates only and may be revised if the information provided is incomplete, inaccurate or changes before the services are carried out.

3.2 Acceptance of quotation

A Contract is formed when the Customer accepts the quotation and Highbury Movers confirms the booking in writing. Acceptance may be by written confirmation, electronic message or payment of a requested deposit. Highbury Movers reserves the right to decline a booking at its discretion.

3.3 Changes to booking details

The Customer must notify Highbury Movers promptly of any changes to the moving date, addresses, access arrangements, volume of goods, or other relevant details. Changes may result in a revised quotation and additional charges. If the requested changes cannot be accommodated, the original booking may be treated as cancelled in accordance with the cancellation terms.

3.4 Service area considerations

Removal services are provided subject to staff and vehicle availability in the relevant service area. Highbury Movers may apply travel time or distance-related charges where appropriate, which will be explained at the quotation stage where reasonably possible.

4. Customer Responsibilities

4.1 Access and parking

The Customer is responsible for ensuring safe and adequate access to both the collection and delivery addresses, including arranging parking permissions or permits where necessary. Any parking fines or additional costs incurred due to insufficient access or parking restrictions may be charged to the Customer.

4.2 Preparation of goods

Unless otherwise agreed in writing, the Customer is responsible for properly packing, labelling and securing all goods before the arrival of the removal team. Fragile or high-value items must be clearly identified. The Customer must disconnect and prepare appliances and ensure that all items are ready for loading at the agreed start time.

4.3 Presence during the move

The Customer or an authorised representative must be present at collection and delivery addresses to provide access, confirm items to be moved, and sign any relevant documentation. If no one is available, Highbury Movers may treat the booking as cancelled or charge waiting time, at its discretion.

4.4 Prohibited and restricted items

The Customer must not include in the goods any items that are illegal, hazardous, explosive, flammable, perishable, or otherwise unsuitable for transport or storage. This includes but is not limited to gas cylinders, fuels, chemicals, paint, firearms, ammunition, controlled substances, live plants and animals. Highbury Movers is entitled to refuse to handle any such items.

5. Payments and Charges

5.1 Pricing and estimates

All prices are stated in pounds sterling and, unless expressly indicated, include applicable taxes. Quotes may be provided as fixed prices or estimates. Where a quote is an estimate, the final charge will be based on the actual time, labour and resources used to complete the services.

5.2 Deposits

Highbury Movers may require a deposit to secure a booking. The deposit amount and due date will be stated in the quotation or booking confirmation. Deposits are applied to the final invoice and may be subject to the cancellation terms set out in these conditions.

5.3 Payment terms

Unless otherwise agreed in writing, payment is due no later than on completion of the services on the moving day. Highbury Movers may require full or partial payment in advance for certain bookings, such as long-distance removals, storage services or large commercial moves.

5.4 Overdue payments

If payment is not made by the due date, Highbury Movers may charge interest on the overdue amount at the statutory rate and may withhold goods or cease providing services until payment is received. The Customer will be responsible for all reasonable costs incurred in recovering overdue amounts.

6. Cancellations and Postponements

6.1 Cancellation by the Customer

If the Customer wishes to cancel the booking, they must notify Highbury Movers as soon as possible. Cancellation charges may apply, calculated as a percentage of the agreed price depending on the notice given. Short-notice cancellations may result in the loss of the deposit or the full service charge, particularly where staff and vehicles have been specifically allocated.

6.2 Postponement by the Customer

Requests to postpone the move date will be accommodated where possible but cannot be guaranteed. If the new date is not available or results in additional costs, revised charges may apply. A postponement at short notice may be treated as a cancellation followed by a new booking.

6.3 Cancellation or alteration by Highbury Movers

Highbury Movers will use reasonable endeavours to honour confirmed bookings. However, the company may cancel or alter a booking due to events beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, safety concerns or legal restrictions. In such circumstances, liability will be limited to the return of any deposit or prepayment relating to services not provided, and Highbury Movers will not be liable for consequential losses.

7. Conduct of the Move

7.1 Health and safety

Highbury Movers reserves the right to refuse to carry out any work that it considers unsafe or that may place staff, the Customer or the public at risk. This includes situations involving dangerous access routes, structurally unsound buildings or items that exceed reasonable safe-lifting limits.

7.2 Disassembly and reassembly

Where agreed, Highbury Movers may assist with disassembly and reassembly of furniture or equipment. This service is provided with reasonable care but without guarantee that items will be restored to their original condition or manufacturer specification. The Customer remains responsible for retaining manuals, fixtures and fittings.

7.3 Timeframes

Any times given for arrival or completion are estimates only and are not guaranteed. Highbury Movers will make reasonable efforts to adhere to agreed schedules but will not be responsible for delays caused by traffic, access issues, weather, third-party actions or other factors beyond its control.

8. Liability and Limitations

8.1 Duty of care

Highbury Movers will exercise reasonable care and skill in handling, transporting and delivering goods. However, some risk of damage or loss is inherent in removal activities, and the Customer is encouraged to arrange suitable insurance for the full value of their goods.

8.2 Excluded liability

Highbury Movers will not be liable for:

a. Loss or damage arising from wear and tear, gradual deterioration, pre-existing defects or inadequate preparation of goods by the Customer.

b. Damage to items that are not adequately packed where packing services were not provided by Highbury Movers.

c. Loss of or damage to items of exceptional value, including but not limited to jewellery, cash, important documents, antiques, artwork and collections, unless specifically declared and agreed in writing before the move.

d. Indirect or consequential losses, including loss of profit, loss of income, loss of use, or emotional distress.

8.3 Liability for property damage

Highbury Movers will not be liable for damage to premises or property that occurs as a result of insufficient protection or preparation by the Customer, or where the Customer has requested the movement of items in circumstances where damage is likely, such as tight staircases or restricted access. In such cases, the Customer may be asked to confirm acceptance of the risk.

8.4 Limits and claims procedure

Any claim for loss or damage must be notified to Highbury Movers in writing within a reasonable time after the completion of the services, and in any event no later than seven days, unless a longer period is agreed. The Customer must provide reasonable evidence of the loss or damage. Highbury Movers liability, if established, may be limited to repair, replacement or a reasonable monetary compensation, at the companys discretion and subject to applicable law.

9. Waste, Disposal and Environmental Regulations

9.1 Waste handling

Highbury Movers is not a general waste carrier and will only remove unwanted items or waste materials as expressly agreed in the quotation. Any such services will be carried out in accordance with relevant UK waste and environmental regulations.

9.2 Prohibited waste

Highbury Movers will not remove hazardous, clinical, chemical or controlled waste, including but not limited to asbestos, medical waste, solvents, oils, batteries and pressurised containers. The Customer is responsible for arranging licensed disposal of such materials.

9.3 Duty of care

Where Highbury Movers agrees to dispose of items on behalf of the Customer, those items become waste at the point of collection. The Customer agrees that the company may select suitable lawful disposal methods, including reuse, recycling or disposal at licensed facilities.

10. Storage Services

10.1 Storage conditions

Where storage is provided or arranged, goods will be stored in suitable facilities with reasonable care. The specific terms relating to storage, including charges, notice periods and access arrangements, will be set out separately or within the quotation.

10.2 Access to stored goods

Customer access to stored goods may be subject to prior arrangement, identification requirements and applicable handling fees. Highbury Movers reserves the right to limit access for safety, security or operational reasons.

10.3 Non-payment and lien

In the event of non-payment of storage or related charges, Highbury Movers may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of them in order to recover outstanding sums and associated costs.

11. Data Protection and Privacy

Highbury Movers will collect and process personal data only as necessary to manage bookings, provide services, handle payments and comply with legal obligations. Customer information will be handled in accordance with applicable UK data protection laws. Information may be shared with third parties where required for service delivery, legal compliance or debt recovery.

12. Complaints and Dispute Resolution

Highbury Movers aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise concerns as soon as possible so that the company has an opportunity to address the issue. Formal complaints should be submitted in writing with full details of the matter. Highbury Movers will investigate and respond within a reasonable timeframe. Both parties agree to attempt to resolve disputes amicably before considering legal action.

13. Events Beyond Our Control

Highbury Movers will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, breakdowns, strikes, civil unrest, public health restrictions or acts of government or authorities.

14. Variation of Terms

Highbury Movers may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that Contract, unless changes are required by law or regulatory guidance.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory consumer rights that may apply.

By confirming a booking with Highbury Movers, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.